Antivirus updates stopped working Applies to only:ZoneAlarm Extreme SecurityZoneAlarm Pro Antivirus +FirewallZoneAlarm Free Antivirus +FirewallWindows 10Windows 11Windows 7Note:Windows XP, Vista and 8/8.1 users do not apply this article.Contact technical support for help. The reason your antivirus updates have stopped and cannot be updated is because your Legacy ZoneAlarm product is unsupported and discontinued.Contact Technical support by Live chat to find out what your upgrade options to NextGen are.