Antivirus updates stopped working Updated November 06, 2021 02:56 Applies to only: ZoneAlarm Extreme SecurityZoneAlarm Pro Antivirus +FirewallZoneAlarm Free Antivirus +Firewall Windows 10Windows 11Windows 7 Note: Windows XP, Vista and 8/8.1 users do not apply this article.Contact technical support for help. The reason your antivirus updates have stopped and cannot be updated is because your Legacy ZoneAlarm product is unsupported and discontinued.Contact Technical support by Live chat to find out what your upgrade options to NextGen are.