Dealing with Quarantined Files


When the ZoneAlarm software can not treat the infected files, it puts them in quarantine. Files in quarantine are not deleted, or used, but they are harmless.

To view and deal with quarantined files:

  1. Click in the ANTIVIRUS & FIREWALL panel of the ZoneAlarm software client.
  2. Click Settings in the Antivirus/Anti-Spyware section.
  3. In History section, click view quarantine.
    The Antivirus/Anti-spyware Settings window opens and shows the View Quarantine table. The files in the Quarantine table show:
    • Infection - the name of the virus or the malware that affected the file, or the type of infected file
    • Days in Quarantine - how many days the file has been in quarantine
    • Path - the full location path of the infected file
  4. Select a file in the Quarantine table, then click one of these:
    • Delete - to permanently delete an infected file from your computer
    • Restore - to restore the file in its original location on your computer
    Note - Select Rescan when new signatures are received, if you want to leave the files in quarantine and rescan them after the next virus definition update. This option is selected by default.
  5. Click OK.
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