I forgot my user id for my online My Zone Account Updated 30. Oktober 2017 09:34 Your User ID is normally the email address you used at purchase. Log in to your online account at: http://www.zonealarm.com/myaccount/ If you continue to have problems logging in to your account please contact Support by live chat or submit a email request. If you have any questions please contact our Live Technical support staff Click Here to contact a Live Support Agent.