When installing ZoneAlarm Anti-Ransomware and if you receive an error message that the One Time password was not provided.
This means that the installation file you download had its file name changed or modified in some manner from the original.
For ZoneAlarm Anti-Ransomware to properly install you cannot change the original file name at all.
We also recommend you save the installation program to the C: drive only and run the installation from the C: drive only.
To fix this error delete ALL downloaded copies of the Anti-Ransomware installer from your PC first. This is very important.
Then you must login and download your custom installer from your online MyAccount order page.
If your purchased ZoneAlarm Anti-Ransomware from our website you will have an account.
To login to your MyAccount page. Click Here.