When you renew your existing ZoneAlarm product (did not purchase an upgrade, for example from a lesser product to Extreme is an upgrade).
In most cases you do not need to enter your license key again since your key is not replaced but additional time is added automaticly to your original key.
You may need to shutdown and reboot your computer a few times for ZoneAlarm to communicate to our license servers to get the updated subscription information.
If that does not resolve your problem:
- You can force ZoneAlarm to sync and update itself.
- Open ZoneAlarm, click on the 'Tools' drop-down menu and select 'Synchronize License' (This requires an active internet connection to work)
If you continue to have problem please contact ZoneAlarm Support by Live chat.