seeing you are not protected message on ZA window. asking to reboot

September 21, 2024 11:54

I am seeing you are not protected message on ZA window. the S/W is asking to reboot, which I have done multiple time, however this message does not go away. I have the next gen version with anti virus , hacking protection and etcetera which are all showing green. why do i still see the not protected message

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5 comments

Fax
September 23, 2024 12:37

Hello and welcome!

Can you upload a screenshot of the error message. So that may be other understand better the issue? And which exact version number of ZA NextGen are you running?

Thank you,

Fax (just user of ZA)

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arnold hence
September 23, 2024 13:10

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Fax
September 23, 2024 13:11 (Edited September 23, 2024 13:13)

Sorry I had to remove your previous post as it contains your license number.

So anyone could use it....

Version number: 4.3.283.19962
Version status: Up to date
Device name:
Device ID:
Anti-Ransomware: 4.3.195.19961
Antivirus version: 3.89
Signature version: 202405281940
Update date: 9/19/2024 6:36:00 AM
Engine version: 86.82.110_ZAAR_ZA
Firewall version: 8.68.81.4
Anti-Bot version: 8.68.81.22
Anti-Key Logger version: 1.5.393.2181

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arnold hence
September 23, 2024 13:13

no problem, do you know why I am seeing this message?

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Fax
September 23, 2024 13:17

All seems in order in terms of version numbers, however you antivirus definition are out of date (stuck on May 2024). This is why, most likely, the software is warning you... I think something got corrupted somewhere. Best would be to uninstall ZA and try to install it fresh. Always reboot after ZA has been removed.

May be wait some weeks before installing the keylogger part, first ensure that ZA works fine and updates correctly.

Fax

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