Until yesterday I had the old zone alarm free firewall application, which I had been using for years, currently on Windows 11, without problems. Yesterday I did a new installation of Windows 11 and I downloaded the zone alarm installer, I had some problems installing it but the technical service helped me do it. My surprise was that it looks nothing like what I had installed on my PC before yesterday. After researching I read that they updated to NextGen but it doesn't seem like an improvement. I think many people used it because when it was set to maximum security, the program warned us of each connection attempt that we could allow or block, and they have removed this important function. I read a comment from a year ago that this function was being tested in a beta but after a year this function is still not there. In addition, they also removed the option to block the internet at any time from the Windows icon bar. Aren't they going to incorporate these two functions? I would be sorry to have to look for another program like the previous one, which was wonderful. Deepl translating.
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  • Official comment

    Hi Neizan,

     

    Thank you for reaching out and sharing your feedback with us. We appreciate your loyalty to ZoneAlarm over the years and are glad to hear that our technical service team was able to assist you with your recent installation.

     

    We understand your concerns regarding the differences between the previous version of ZoneAlarm Free Firewall and the new NextGen version. Your feedback on the missing features, such as the ability to receive notifications for each connection attempt and the option to block the internet from the Windows icon bar, is very valuable to us.

     

    Our development team is always looking to improve our products based on user feedback, and we are continuously working to enhance ZoneAlarm NextGen. While some features from the previous version are currently not available, we are actively considering user requests for future updates.

    Your input on these specific features will be passed on to our team for consideration in our ongoing development efforts.

     

    We understand the importance of these functionalities and how they contributed to your security experience. Your suggestions help us prioritize what is most important to our users.

     

    If you have any further questions or need additional assistance, please do not hesitate to contact u through live chat.

     

    Thank you once again for your feedback.

     

    Should you need immediate help, please chat with us live at https://support.zonealarm.com

     

    Best regards,

     

    Jasen T.

    ZoneAlarm Support Representative

     

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