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At Risk
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Louis Toscano
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I just renewed my Extreme Security on this Windows 10 64-Bit system.  My program box says "Your Computer Is At Risk" even though I subscribed to this Ransomeware Protection.  There is a "Fix Now" button that is frozen.  There is a switch on that tab that is Off and I cannot turn On.  That is frozen too.  What is next?  Should I have reinstalled the program new?

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    Jasen T.
    (Edited )

    Hello Louis,

     

     

    Thank you for reaching out to us regarding the issue you're experiencing with ZoneAlarm Extreme Security on your Windows 10.

     

    Before we proceed further, could you please try rebooting your computer and see if that resolves the problem? Sometimes, a simple reboot can help unfreeze buttons and switches in the program.

     

    If the issue persists after rebooting, we would appreciate it if you could provide us with some additional information to assist you better. Please follow the instructions below to collect the necessary ZoneAlarm information:

     

    1. Right-click on the ZoneAlarm icon located near the time/clock in the lower right corner of your screen.
    2. Select "About" from the context menu.
    3. Once the "About" information box appears, click on the "Copy to Clipboard" button at the bottom left of the box.
    4. Click "OK" to close the information box.
    5. Reply to this email and paste (CTRL+V) the copied information into the body of your reply.

     

    Should you need immediate help, please chat with us live at https://support.zonealarm.com

     

    Best regards,

     

    Jasen T.

    ZoneAlarm Support Representative

     

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    Louis Toscano

    Jasen T., Thanks.  The restart fixed everything.

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