ZoneAlarm Firewall and Antivirus Next Gen blocking Chrome update

The two last weeks, I have been confronted with a problem on many PCs:

Chrome is failing to update. Also using the Chrome full installer, it stops with error 0x80040707
Trying to stop ZA before Chrome update did not solve the problem. The only solution I found was to de-install ZA AV Next Gen, Restart the PC and then try to update the browser again.
Then, it worked: Chrome is up to date!
Finally, I re-installed ZA Firewall and Antivirus Pro (the legacy version): the PC is working properly and I hope the next Browser update will go thru without problems.

I am using ZA Firewall and Antivirus Next Gen on more than 10 PCs and I'm not convinced that this new software version is 100% tested:

Some machines were freezing, hanging... I saw also a BSOD !
After Restart and removal from the Next Gen software, everything get back to a nice working state.

I'll be discouraging users from upgrading to Next Gen until all these childhood illnesses are fixed.

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  • Official comment

    Hello Gilles,

     

    Thank you for bringing these issues to our attention and sharing your experiences with ZoneAlarm Firewall and Antivirus Next Gen. We apologize for any inconvenience you have encountered and appreciate your feedback.

     

    We take user reports seriously, and it's important for us to investigate and address any potential issues with our software.

     

    Based on the information you provided, it appears that you have experienced problems with Chrome updates and observed some issues on multiple PCs while using ZoneAlarm Next Gen.

     

    To thoroughly investigate and troubleshoot these issues, we kindly request that you reach out to our support team directly through our official support channel at support.zonealarm.com.

     

    Our team will be able to assist you in opening separate tickets for each specific issue you have encountered. This will allow us to collect the necessary logs and details to identify the root cause of the problems and provide you with appropriate solutions.

    We understand that these issues are concerning, and we want to ensure that we address them properly.

     

    By opening separate tickets for each issue and providing us with the necessary information, we can conduct a thorough investigation and work towards resolving any potential problems in the product.

     

    Again, we apologize for any inconvenience caused, and we appreciate your patience and cooperation in helping us address these concerns. Please don't hesitate to reach out to our support team, and we'll be more than happy to assist you further.

     

    Thank you for choosing ZoneAlarm.

     

    Should you need immediate help, please chat with us live at https://support.zonealarm.com

     

    Best regards,

     

    Jasen T.

    ZoneAlarm Support Representative

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