ZoneAlar and Thunderbird

I've been using BOTH for many years. Of late, Thunderbird is taking ages (well, minutes!) to move messages to Trash.

I contacted Mozilla and they decided my AntiVirus was the problem, and suggested I look at:

https://www.zonealarm.com/learning-center/antivirus-and-anti-spyware/#scan-exceptions or https://support.zonealarm.com/hc/en-us/articles/360060710091-Configuring-Scan-Exceptions

But I wonder why, if it antivirus interference, why it's on the Trash move? And if I follow the ideas in these articles I'd be crippling ZoneAlarm. Suggestions welcome, please!

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Comments

1 comment

Official comment

Jasen T.
April 24, 2023 06:31
Hello Bruce,

It's possible that there may be other factors at play that are causing Thunderbird to slow down when moving messages to Trash. You could try a few things to troubleshoot the issue:
1. Disable any add-ons or plugins in Thunderbird that may be causing conflicts.
2. Check if Thunderbird is set to compact folders automatically. If it is, try disabling this feature and see if it improves performance.
3. Try using Thunderbird in Safe Mode, which disables all add-ons and themes, to see if the issue persists.
4. If none of these steps resolve the issue, you may want to consider backing up your Thunderbird data and doing a clean reinstall of the application.
It's also worth noting that antivirus software can sometimes cause issues with email clients, especially if they are set to scan incoming and outgoing mail. However, in this case, it seems unlikely that ZoneAlarm is causing the problem, especially if you have been using both Thunderbird and ZoneAlarm for years without issue.
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