Zonealarm is stopping XBox App on PC with Windows 11 from downloading games

I am having issues downloading games on xbox app with Windows 11.  I had to completely uninstall Zonealarm for the Xbox app to work correctly.  Even trying to exit zonealarm and removing it from the start menu would not work.



1 comment
  • Official comment

    Hello Jason,


    This is a known compatibility issue with ZoneAlarm and Xbox app. 


    We can get the logs from your ZoneAlarm and pass them to escalations so we can have a better understanding and hopefully figure out why ZoneAlarm does not work with Xbox app. 


    Please chat with support or email, and we


    will send you instructions on uploading the logs to support.


    Should you need immediate help, please chat with us live at


    Best regards,


    Jasen T.

    ZoneAlarm Support Representative




    Comment actions Permalink

Please sign in to leave a comment.