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Zonealarm is stopping XBox App on PC with Windows 11 from downloading games
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Jason Corcoran
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I am having issues downloading games on xbox app with Windows 11.  I had to completely uninstall Zonealarm for the Xbox app to work correctly.  Even trying to exit zonealarm and removing it from the start menu would not work.

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    Jasen T.
    (Edited )

    Hello Jason,

     

    This is a known compatibility issue with ZoneAlarm and Xbox app. 

     

    We can get the logs from your ZoneAlarm and pass them to escalations so we can have a better understanding and hopefully figure out why ZoneAlarm does not work with Xbox app. 

     

    Please chat with support or email support.help@zonealarm.com, and we

     

    will send you instructions on uploading the logs to support.

     

    Should you need immediate help, please chat with us live at https://support.zonealarm.com

     

    Best regards,

     

    Jasen T.

    ZoneAlarm Support Representative

     

     

     

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