Threat emulation is having trouble connecting to ZoneAlarm server

Windows 10 22H2 with ZoneAlarm Extreme Security. Every new file opens a threat emulator dialog with them tells me " Threat emulation is having trouble connecting to ZoneAlarm server".

System has no network problems and ZoneAlarm can see the antivirus and anti-spyware servers just fine.

What needs to be fixed?


ZoneAlarm Extreme Security version:
ZoneAlarm license key: ef07bu1t4ef7qh1hs62kr1cn8q0
Vsmon version:
Driver version:
Anti-Virus engine version:
Anti-Virus signature DAT file version: 1436190464
Anti-Ransomware engine version: 1.001.1374



1 comment
  • Official comment

    Hello Frank,

    The Threat Emulation issue is a known bug on the legacy Extreme version.

    Please chat with Support or email so we can upgrade your subscription to ZoneAlarm Nextgen.

    Threat emulation has been updated on Nextgen and is now part of Web Secure. The upgrade is Free for all Extreme users.


    Jasen T.

    ZoneAlarm Support Representative




    Comment actions Permalink

Post is closed for comments.