Threat emulation is having trouble connecting to ZoneAlarm server
Answered

Windows 10 22H2 with ZoneAlarm Extreme Security. Every new file opens a threat emulator dialog with them tells me " Threat emulation is having trouble connecting to ZoneAlarm server".

System has no network problems and ZoneAlarm can see the antivirus and anti-spyware servers just fine.

What needs to be fixed?

Frank 

ZoneAlarm Extreme Security version: 15.8.211.19229
ZoneAlarm license key: ef07bu1t4ef7qh1hs62kr1cn8q0
Vsmon version: 15.8.126.19208
Driver version: 15.2.55.19113
Anti-Virus engine version: 8.9.3.1319
Anti-Virus signature DAT file version: 1436190464
Anti-Ransomware engine version: 1.001.1374

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  • Official comment

    Hello Frank,

    The Threat Emulation issue is a known bug on the legacy Extreme version.

    Please chat with Support or email support.help@zonealarm.com so we can upgrade your subscription to ZoneAlarm Nextgen.

    Threat emulation has been updated on Nextgen and is now part of Web Secure. The upgrade is Free for all Extreme users.

     

    Jasen T.

    ZoneAlarm Support Representative

     

      

     

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